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Masks Required Effective July 13

7/10/2020
 
Please note face coverings are required as of July 13 due to Michigan’s mask executive order
 
 

Debbie Cunningham 
President & CEO


Lobbies Opening June 8

6/8/2020
 

We are excited to welcome you back into our lobbies beginning Monday, June 8.

Following guidance from state and local public health authorities, precautions have been taken to maintain a safe work environment for our employees and provide you with the best service possible.

For details on what to expect when you visit your local branch, please review the following.

  • We are limiting the total number of guests allowed in our branches. You may be asked to wait until our lobby is available.
  • Face coverings are requested. You may be asked to show your ID and lower your face covering briefly to be identified.
  • Respect social distancing of at least 6 feet apart.
  • Please remove hats, hoods, and sunglasses, and refrain from using cell phones.
  • Take advantage of our alternative banking options if you’re experiencing:
    • Fever
    • Cough
    • Shortness of breath
    • Cold or flu like symptoms
Alternative Banking Options

Our alternative banking options provide you with the flexibility to choose the banking experience that best fits your needs.

Online Banking
  • View account balances
  • Transfers funds
  • Manage bill payments

Enroll Today

Mobile Banking
  • Deposit checks
  • View account balances
  • Transfer funds

Enroll Today

Telephone Banking: (866) 394-7827
  • Inquire on account balances
  • Transfer funds
Depository (Night Drop)
  • Drop off deposits
ATM
  • Make withdrawals and/or deposits
  • View account balances

Locations

Drive-Thru
  • Make withdrawals and/or deposits
  • Cash checks
  • Make loan payments

Locations

 

If you have any questions or need assistance, please call your local branch. Thank you.

 

Debbie Cunningham 
President & CEO

 

Important Information on COVID-19 Stimulus Payment

4/14/2020
 

The IRS has publicly announced online tools for COVID-19 stimulus payments and obtaining information on the status of a payment.

Those who file taxes will automatically get their payment via direct deposit or by check.

Non-filers (including low-income people who are not required to file a tax return) are being directed to use this tool in order to submit a claim.

Be Aware of Fraud

Please be aware that fraudsters can create fake IRS websites to gather sensitive information (SSN, date of birth, bank account info, etc.) from you to receive payments.

You may receive a fraudulent email with links to these fake IRS websites. It is important you do not click on any links in an email related to IRS stimulus payments. If you wish to go to the IRS website, you should go directly through your web browser and not an email.

If you believe you provided your bank information to a fake IRS website, please contact your local branch as soon as you can.

For more information on the COVID-19 Stimulus Payments, please visit www.IRS.gov.

Debbie Cunningham 
President & CEO

 

A message for our consumer and mortgage loan customers:

3/26/2020
 

Northstar Bank is here to help our customers and community in any way we can. If you are an existing loan customer, and your ability to repay has been impacted by COVID-19, please contact your loan officer or local branch to discuss possible options.

Debbie Cunningham 
President & CEO

 

Northstar Bank remains open to serve you

3/23/2020

This morning Governor Whitmer announced the “Stay Home, Stay Safe” executive order for Michigan residents. It takes effect 3/24 at 12:01am and continues thru 4/13 at 11:59pm. Northstar Bank remains open to serve you as banking is considered a critical service. You may view the full list of critical services that will remain open at michigan.gov/coronavirus.

The safety, health and well-being of our employees and customers remain a top priority. Our management team continues to meet regularly and monitor the situation. Please check this page for updates. If you have any questions, please do not hesitate to contact your local branch.
 

Debbie Cunningham 
President & CEO

 

Important branch access changes

3/17/2020

For the health and safety of our customers and employees, Northstar Bank branch lobbies will close beginning March 18. We will remain open to serve you via our drive-thrus and by appointment.
 
For branches without drive-thru:
Ann Arbor: Bank by appointment, please call (734) 527-4110
Port Huron: Visit our St. Clair branch drive-thru or bank by appointment, please call (810) 488-8105
Sandusky: Visit our Ubly branch drive-thru or bank by appointment, please call (810) 583-3200
 
Customers who need to meet with a bank representative may do so by appointment or by phone. To make an appointment, please call your local branch.
 
To continue providing you the best service possible while keeping you safe, we recommend utilizing online, mobile and telephone banking. Through these services, customers have access to account(s) 24/7 to check balances, transfer funds, make payments, deposit checks and more.
 
  • Online Banking: enroll now
  • Mobile Banking: enroll now
  • Telephone Banking: (866) 394-7827
  • Depository (Night Drop)
We understand this is a difficult situation, and we want to assure you we will continue to provide the best service possible as this situation progresses. Thank you for helping us do our part to contain this virus. If you have any questions or need assistance, please call your local branch.
 

Debbie Cunningham 
President & CEO


A message from our President and CEO regarding Coronavirus:

3/16/2020

The safety, health and well-being of our employees and customers are a top priority. With the rising concern of Coronavirus (COVID-19), Northstar Bank has activated our Business Continuity Plan as a precautionary measure. Our plan follows guidance from the Centers for Disease Control and Prevention (CDC) and state and local public health authorities in the communities we serve. Invoking our plan ensures we have the resources in place to maintain a safe work environment for our employees and provide you with continued service. 

Our plan includes, but is not limited to:

  1. Increased cleaning and sanitization efforts in our branch locations while reinforcing healthy habits for our employees;
  2. Keeping our products and services available to you;
  3. Monitoring the financial markets and discussing options for customers to meet their changing financial needs;
  4. Modifying or postponing events;
  5. Communicating and coordinating with critical service providers and suppliers; and
  6. Enhanced risk monitoring and management.

It’s highly encouraged for all our customers to take advantage of our electronic banking services so you can access accounts from the comfort of your home. Customers are able to complete many banking functions by phone, online banking and our mobile app. If you are not already enrolled, enroll today or contact your local branch for enrollment assistance.

Our leadership team will continue to meet regularly to monitor the situation. For updates on Coronavirus and best practices for preventative measures, visit www.cdc.gov. If there is anything that we can do to assist you, please do not hesitate to contact us.

Thank you for the opportunity to serve you. 

Debbie Cunningham 
President & CEO

Northstar Bank. Guiding the Way.

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