Important updates to face coverings and other precautions
5/27/2021
- Face coverings are required if you're not fully vaccinated
- Respect social distancing of at least 6 feet apart
- We are limiting the total number of guests allowed in our branches. You may be asked to wait until our lobby is available.
- For security reasons, please remove hats, hoods and sunglasses, and refrain from using your cell phone
Lobbies Open
4/30/2021
We are excited to welcome you back into our lobbies beginning Monday, May 3.
Following guidance from state and local public health authorities, precautions have been taken to maintain a safe work environment for our employees and provide you with the best service possible.
For details on what to expect when you visit your local branch, please review the following.
- We are limiting the total number of guests allowed in our branches. You may be asked to wait until our lobby is available.
- Face coverings are required. You may be asked to show your ID and lower your face covering briefly to be identified.
- Respect social distancing of at least 6 feet apart.
- Please remove hats, hoods, and sunglasses, and refrain from using cell phones.
- Take advantage of our alternative banking options if you’re experiencing:
- Fever
- Cough
- Shortness of breath
- Cold or flu like symptoms
Alternative Banking Options
Our alternative banking options provide you with the flexibility to choose the banking experience that best fits your needs.
Online Banking
- View account balances
- Transfers funds
- Manage bill payments
Mobile Banking
- Deposit checks
- View account balances
- Transfer funds
Telephone Banking: 866.394.7827
- Inquire on account balances
- Transfer funds
Depository (Night Drop)
- Drop off deposits
ATM
- Make withdrawals and/or deposits
- View account balances
Drive-Thru
- Make withdrawals and/or deposits
- Cash checks
- Make loan payments
Locations
If you have any questions or need assistance, please call your local branch. Thank you.
Important branch access changes effective March 31, 2021
3/30/2021
If entering a branch please:
- Keep 6 feet apart
- Wear a face covering (Non-medical mask, bandana, scarf or cloth)
- Remove hats, hoods, and sunglasses
- Refrain from using your cell phone
- Online Banking
- Mobile Banking
- Telephone Banking 866.394.7827
We understand this is a difficult situation, and we want to assure you we will continue to provide the best service possible as this situation progresses. Thank you for helping us do our part to contain this virus. If you have any questions or need assistance, please call your local branch.
Economic Impact Payments (Stimulus Payments)
3/12/2021
For the most current information regarding the Economic Impact Payment, refer to https://www.irs.gov/coronavirus/economic-impact-payments.
If you’re eligible to receive a third stimulus payment, you can receive an alert as soon as your stimulus payment has been deposited into your account.
To set up a direct deposit account alert, you must be enrolled in Northstar Bank’s online banking.
Set up an alert
- Log in to Online Banking
- Select Options Tab
- Select Alerts
- Select Events
- Navigate to Receiving Incoming ACH Credits
- Choose the desired alert type (email, login and/or text)
- Select Submit
- Select Accept if confirmation screen is correct
Direct deposit payments are posted to open accounts on the date set by the Treasury. On the day of your payment, it will post by 10 am. The description of the deposit in your account will include “TAX REF" and "TAXEIP3.”
Protect yourself against fraud and avoid scams
Here are three reminders from the Federal Trade Commission:
- The government won’t ask you to pay anything up front to receive this money.
- The government won’t call, text, eMail or contact you on social media to ask for your Social Security, bank account or credit card number.
- There’s no such thing as getting money faster or earlier.
Lobbies Open
2/1/2021
We are excited to welcome you back into our lobbies beginning Monday, February 1.
Following guidance from state and local public health authorities, precautions have been taken to maintain a safe work environment for our employees and provide you with the best service possible.
For details on what to expect when you visit your local branch, please review the following.
- We are limiting the total number of guests allowed in our branches. You may be asked to wait until our lobby is available.
- Face coverings are required. You may be asked to show your ID and lower your face covering briefly to be identified.
- Respect social distancing of at least 6 feet apart.
- Please remove hats, hoods, and sunglasses, and refrain from using cell phones.
- Take advantage of our alternative banking options if you’re experiencing:
- Fever
- Cough
- Shortness of breath
- Cold or flu like symptoms
Alternative Banking Options
Our alternative banking options provide you with the flexibility to choose the banking experience that best fits your needs.
Online Banking
- View account balances
- Transfers funds
- Manage bill payments
Mobile Banking
- Deposit checks
- View account balances
- Transfer funds
Telephone Banking: 866.394.7827
- Inquire on account balances
- Transfer funds
Depository (Night Drop)
- Drop off deposits
ATM
- Make withdrawals and/or deposits
- View account balances
Drive-Thru
- Make withdrawals and/or deposits
- Cash checks
- Make loan payments
Locations
If you have any questions or need assistance, please call your local branch. Thank you.
PPP Loan Forgiveness Checklist
12/17/2020
SBA Expected to Release PPP Loan Information Today
12/1/2020
While banks that issued PPP loans played no role in the decision to release this information, Northstar Bank wanted to ensure PPP loan recipients were aware.
Additionally, the release of this information may increase the potential for scams. Please be alert for fraudulent communications regarding your PPP loan, including emails that are unexpected, urgent emails that are threatening, emails with typos in the body, etc. If you are not expecting communication from us regarding your PPP loan, please contact your banker before taking any action. For more information on scams and fraud schemes, visit the SBA.
Important branch access changes effective November 16, 2020
11/15/2020
If entering a branch please:
- Keep 6 feet apart
- Wear a face covering (Non-medical mask, bandana, scarf or cloth)
- Remove hats, hoods, and sunglasses
- Refrain from using your cell phone
- Online Banking
- Mobile Banking
- Telephone Banking 866.394.7827
We understand this is a difficult situation, and we want to assure you we will continue to provide the best service possible as this situation progresses. Thank you for helping us do our part to contain this virus. If you have any questions or need assistance, please call your local branch.
Face coverings required
Masks required effective July 13
Lobbies opening June 8
We are excited to welcome you back into our lobbies beginning Monday, June 8.
Following guidance from state and local public health authorities, precautions have been taken to maintain a safe work environment for our employees and provide you with the best service possible.
For details on what to expect when you visit your local branch, please review the following.
- We are limiting the total number of guests allowed in our branches. You may be asked to wait until our lobby is available.
- Face coverings are requested. You may be asked to show your ID and lower your face covering briefly to be identified.
- Respect social distancing of at least 6 feet apart.
- Please remove hats, hoods, and sunglasses, and refrain from using cell phones.
- Take advantage of our alternative banking options if you’re experiencing:
- Fever
- Cough
- Shortness of breath
- Cold or flu like symptoms
Alternative Banking Options
Our alternative banking options provide you with the flexibility to choose the banking experience that best fits your needs.
- View account balances
- Transfers funds
- Manage bill payments
- Deposit checks
- View account balances
- Transfer funds
- Inquire on account balances
- Transfer funds
- Drop off deposits
- Make withdrawals and/or deposits
- View account balances
- Make withdrawals and/or deposits
- Cash checks
- Make loan payments
If you have any questions or need assistance, please call your local branch. Thank you.
Important information on COVID-19 stimulus payment
The IRS has publicly announced online tools for COVID-19 stimulus payments and obtaining information on the status of a payment.
Those who file taxes will automatically get their payment via direct deposit or by check.
Non-filers (including low-income people who are not required to file a tax return) are being directed to use this tool in order to submit a claim.
Be Aware of Fraud
Please be aware that fraudsters can create fake IRS websites to gather sensitive information (SSN, date of birth, bank account info, etc.) from you to receive payments.
You may receive a fraudulent email with links to these fake IRS websites. It is important you do not click on any links in an email related to IRS stimulus payments. If you wish to go to the IRS website, you should go directly through your web browser and not an email.
If you believe you provided your bank information to a fake IRS website, please contact your local branch as soon as you can.
For more information on the COVID-19 Stimulus Payments, please visit www.IRS.gov.
A message for our consumer and mortgage loan customers:
Northstar Bank is here to help our customers and community in any way we can. If you are an existing loan customer, and your ability to repay has been impacted by COVID-19, please contact your loan officer or local branch to discuss possible options.
Northstar Bank remains open to serve you
This morning Governor Whitmer announced the “Stay Home, Stay Safe” executive order for Michigan residents. It takes effect 3/24 at 12:01am and continues thru 4/13 at 11:59pm. Northstar Bank remains open to serve you as banking is considered a critical service. You may view the full list of critical services that will remain open at michigan.gov/coronavirus.
The safety, health and well-being of our employees and customers remain a top priority. Our management team continues to meet regularly and monitor the situation. Please check this page for updates. If you have any questions, please do not hesitate to contact your local branch.
Important branch access changes
3/17/2020
- Online Banking: enroll now
- Mobile Banking: enroll now
- Telephone Banking: 866.394.7827
- Depository (Night Drop)
A message from our President and CEO regarding Coronavirus:
3/16/2020
The safety, health and well-being of our employees and customers are a top priority. With the rising concern of Coronavirus (COVID-19), Northstar Bank has activated our Business Continuity Plan as a precautionary measure. Our plan follows guidance from the Centers for Disease Control and Prevention (CDC) and state and local public health authorities in the communities we serve. Invoking our plan ensures we have the resources in place to maintain a safe work environment for our employees and provide you with continued service.
Our plan includes, but is not limited to:
- Increased cleaning and sanitization efforts in our branch locations while reinforcing healthy habits for our employees;
- Keeping our products and services available to you;
- Monitoring the financial markets and discussing options for customers to meet their changing financial needs;
- Modifying or postponing events;
- Communicating and coordinating with critical service providers and suppliers; and
- Enhanced risk monitoring and management.
It’s highly encouraged for all our customers to take advantage of our electronic banking services so you can access accounts from the comfort of your home. Customers are able to complete many banking functions by phone, online banking and our mobile app. If you are not already enrolled, enroll today or contact your local branch for enrollment assistance.
Our leadership team will continue to meet regularly to monitor the situation. For updates on Coronavirus and best practices for preventative measures, visit www.cdc.gov. If there is anything that we can do to assist you, please do not hesitate to contact us.
Thank you for the opportunity to serve you.
Debbie Cunningham
President & CEO
