Exciting NewsNorthstar Bank is upgrading its internal core system to improve efficiency and enhance your banking experience. Your account access will primarily be affected from Friday, February 9, 2018 to Monday, February 12, 2018. Please note important dates listed on page 9 in the booklet.
We appreciate your patience during this upgrade process. Our goal is to make it as seamless as possible for you. Any Northstar Bank employee is happy to assist you. Please contact your local branch with any questions you may have and visit this page to stay up to date as information, dates and times are tentative and subject to change.
We have additional telephone support Monday, February 12 - Saturday, May 12, 2018. Simply contact your local branch from 7am - 11pm EST on weekdays and 9am - 6pm EST on weekends/holidays.
Upgraded ServicesOur new internal operating system will temporarily impact some of our banking services. The following information outlines the impacted services and what actions you may need to take to help you through this transition.
Beginning Friday, February 9, 2018 at 3 pm EST, your Online Banking access will be in view only mode with no access to transfers. Online Banking will not reflect the most recent balance and transactions until Monday, February 12, 2018.
Once you login into the new system on or after the morning of Monday, February 12, 2018, your access will be fully functional. Your password and security questions will be reset. However, your login ID will remain the same. When you login on or after Monday, February 12, 2018, your temporary password will be the last four digits of your Social Security number.
Below is a user guide to assist with your first time login to our new Online Banking system:
First Time Login Process - Retail >>
View our Online Banking demo >>
Sunday, February 4, 2018 will be the last opportunity to log in to our current Bill Pay system to schedule payments, export history and view eBills. Although you will not have access to Bill Pay between February 5 - 12, we will continue to process your payments as scheduled. Your access to Bill Pay will be restored Monday, February 12, 2018.
View our upgraded Bill Pay demos using the provided links below.
Business Bill Pay Demo >>
Consumer Bill Pay Demo >>
There will be a delay of 4 to 6 weeks from Monday, February 12, 2018 while eStatements are transferred to the new Online Banking system. Historical eStatements should be printed or saved before Friday, February 9, 2018 at 3 pm EST. Any eStatement issued after Monday, February 12, 2018 will be available through Online Banking. You will still continue to receive eMail notifications when your eStatement is available.
You can always contact Northstar Bank should you need a statement after the upgrade.
4/11 update: Historical eStatements have been restored.
Please carefully review the Technology Notification. It contains important information regarding your new Business Online Banking Services.
Technology Notification >>
Once you login into the new system on or after the morning of Monday, February 12, 2018, your current User ID will remain the same for all users. However, the temporary password will be the last four digits of the business Tax ID number, please ensure to communicate this to all users.
Below are user guides to help help you through the transition:
First Time Login Process - Cash Management >>
User Guide >>
Security Tokens >>
Mobile Banking and Mobile Deposit will be available until end of day, Wednesday, February 7, 2018. Please delete the current app on Thursday, February 8, 2018. Beginning on or after Monday, February 12, 2018, login to Online Banking. Your Online Banking username and new password will be the same for our new Mobile Banking app. After your initial login to Online Banking, locate and download the new Northstar Bank Mobile Banking app from your app store. You will then set up a passcode or touch ID for future logins.
2/15 update: The Mobile Deposit feature on Mobile Banking has been restored. Thank you for your patience.
StarTel Telephone Banking
StarTel Telephone Banking will be in stand-in mode from Friday, February 9, 2018 at 3 pm EST until Monday, February 12, 2018. You may check your balances, but all other banking activity will be unavailable. The first time you access StarTel Telephone Banking on or after Monday, February 12, 2018, you will need to establish a PIN as existing PINs will not transition over.